Talk About Service!

CNY is 3 days away and we are doing everything last minute. Yesterday, Lorenzo staff were supposed to come over and clean our sofa at 9.00am. The appointment was made one week ago. I took leave and waited and waited. No one came. No one called. And the stupid showroom only opened at 12.00 noon!!!

I finally managed to get the staff around 12.30pm and she apologized profusely. I demanded she send somebody over by that day and after 15 minutes, she said the earliest time was 4.00pm. Oklah, I was taken by her "sorry, sorry". At 4.15pm, no one came. Then, I called directly to the staff's handphone number (which she gave me earlier) and was told that she was on the way to my place.

Finally, she showed up by herself at 4.30pm and I was surprised as normally Lorenzo will send 2 or 3 staff over. She did the cleaning herself and everything was fine. When I paid her, she did not give me a receipt but I did not asklah. At the back of my mind, I was wondering whether it was going into her personal account. But I couldn't really be bothered as long as the sofa is cleaned! But Lorenzo's service sucks big time. If I had other choice, I would not have bothered with giving them a second chance.